The Nigerian banking experience is notorious for its poor customer service. Customers often encounter long queues, slow service, and unhelpful staff.  However, there

As a mystery shop company focused on retail customer banking experience in Nigeria, Connectifie Limited has seen first-hand the frustrations that many Nigerian customers

When it comes to customer experience, empathy is a powerful tool that Nigerian banks can use to create a positive and memorable

In today’s competitive banking industry, customer experience has become a top priority for banks looking to attract and retain customers. Customers expect

Service delivery assessments, also known as mystery shopping, have become an indispensable tool for businesses looking to understand and improve their customer