The Nigerian banking experience is notorious for its poor customer service. Customers often encounter long queues, slow service, and unhelpful staff.
However, there are ways to survive this frustrating experience with a smile.
Firstly, it is important to arrive at the bank prepared. Make sure you have all the necessary documents and forms available to avoid being requested to return later. If you are unsure of what you need, call the bank beforehand to confirm. This will save you time and reduce stress.
Secondly, if you can, arrive very early between 8:00 am and 8:30 am as queues tend to be shorter and employees are friendlier, providing quicker service. This means you will spend less time waiting and more time doing other things. What you should not do is arrive at the bank during peak hours! Typically, between 9:00 am and 1:00 pm, as you are most likely to encounter extremely long queues at the branch – this is because these are peak hours for most businesses and individuals to carry out their transactions. Additionally, Mondays and Fridays tend to be the busiest days of the week, it is advisable to avoid visiting the branch on these days if possible.
Thirdly, be patient. Remember that the bank staff are humans too and are doing their best to serve you. Avoid being rude or aggressive, as this will only make the situation worse. Instead, remain calm and polite. If you have to wait for a long time, bring a book or listen to music to pass the time.
Fourthly, use alternative banking channels. Many banks in Nigeria now offer mobile and internet banking services. This means you can perform most banking transactions from the comfort of your home or office. This will save you time and reduce the need to visit the bank.
Its true the Nigerian banking experience can be frustrating, but with the right attitude and approach, it can also be survivable. So next time you must visit a bank branch, please arrive early and prepared, be patient and polite, and use alternative banking channels whenever possible and hopefully you end up walking away a smile.