Mystery shopping is a powerful tool that Nigerian retail banks can use to deliver exceptional customer service. By using mystery shopping, retail
In recent years, the Nigerian banking sector has experienced a shift towards customer-centricity. Banks are now focusing more on their customers’ needs,
Are you tired of playing the waiting game at Nigerian banks? You’re not alone! Long queues, slow service, and outdated technology can
As we celebrate International Women’s Day, it’s important to recognize the significant contributions that women have made to the customer service space.
Remember, mystery shopping is a powerful tool to stay ahead of the competition and improve your own performance in retail banking.