About Us

We are a leading customer experience research company, we develop customized and measurable programs aimed at helping your organisation find areas in need of improvement.

What we do

We engage in service evaluation and market research, to assist organisations achieve optimum utilization of resources, improve customer journey and experience and ensure business continuity. This is carried out through customized mystery shop activities, analysing the information to provide required insights and analytics for key stakeholders to make the required decisions that help customer service improve.

Our Vision

To be the preferred partner for organisations in the attainment of their service aspirations

Our Mission

To equip organisations with actionable insights required to enable them deliver outstanding service to their customers.

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Know Our Core Values


Learning Organization

We are passionate about learning and seek to constantly improve and innovate. We will learn from others and from our challenges & successes.


Customer First

We put customers at the center of everything we do. We are passionate about supporting our customers attain their service goals or objectives.



We understand service and are determined to see organisations truly thrive and always exceed expectations.



We would communicate fearlessly to build trust and ensure our processes are constantly reviewed to achieve this

We are a leading customer experience research company.


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