Mystery shopping is a powerful tool that Nigerian retail banks can use to deliver exceptional customer service. By using mystery shopping, retail

In recent years, the Nigerian banking sector has experienced a shift towards customer-centricity. Banks are now focusing more on their customers’ needs,

Are you tired of playing the waiting game at Nigerian banks? You’re not alone! Long queues, slow service, and outdated technology can

As we celebrate International Women’s Day, it’s important to recognize the significant contributions that women have made to the customer service space.

Remember, mystery shopping is a powerful tool to stay ahead of the competition and improve your own performance in retail banking.

As a Nigerian, you know firsthand the frustration that can come with dealing with banks. Long queues, slow service, and unresponsive staff